Questions we are asked
Practical questions about getting hold of us, getting a price and coming to see a machine.
Reaching us
What is the fastest way to contact Omega Machines?+
WhatsApp on +1 917 622 3698. It is how most of our buyers reach us and it is the quickest way to get photos, videos and prices back from a real person rather than a form response.
What is your WhatsApp number?+
+1 917 622 3698. Every machine on this website has a WhatsApp button that opens a message with the machine name and price already filled in, so you only need to add your destination.
Can I call you instead of messaging?+
Yes, both +1 917 622 3698 and +1 917 622 5134 reach us directly. If you are calling from a very different time zone, a message will often get you an answer sooner than a call will.
What are your working hours?+
Monday to Friday from 8am to 6pm and Saturday from 9am to 4pm, Morocco time. Messages sent outside those hours are still read, and buyers in distant time zones usually find a reply waiting for them in the morning.
How quickly will I get a reply?+
Normally the same day. If your question needs somebody to walk out into the yard and check a machine, it may take a little longer, but you will hear from us either way rather than being left wondering.
What languages can I write to you in?+
English, French or Arabic, whichever is most comfortable for you. All three are working languages for us and none of them will slow your enquiry down.
Prices and quotations
How do I get a price for a machine delivered to my country?+
Send us the machine and your destination port and we will come back with a full figure covering the machine and the shipping. Without the destination we can only give you the yard price, which is already printed on the listing.
How long does a quotation take?+
Usually the same day for a straightforward machine and destination. More unusual routes or oversized machines can take a little longer because we confirm the sailing options before quoting rather than guessing at them.
Do you charge for a quotation?+
No. Quotations are free and there is no obligation attached to asking for one.
Can you send me your full stock list?+
Yes, ask and we will send you what is currently standing in both yards. The equipment page on this website is also kept up to date with the hours and the price on every machine.
Can I ask about several machines in one message?+
Yes, and please do. Multiple machine enquiries are common and buying more than one at a time often improves both the machine price and the shipping cost, because the freight is shared.
Visiting and viewing
Can I visit the yard without an appointment?+
We would much rather you messaged first. Machines get moved, loaded and sold, so a quick message beforehand means the unit you came to see is actually there and somebody is free to show it to you.
Can you send me a video of a machine running?+
Yes. Tell us which machine and what you want to see and we will film it for you. A video of a machine starting and moving answers more questions than a page of description ever will.
I am in a different country and cannot visit, what are my options?+
Two good ones. You can ask us for photos and video of anything specific you want to check, and you can send an independent inspector or agent of your choosing to the yard on your behalf. Both are completely normal and neither causes us any difficulty.
